Shipping policy

Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout. Delivery times vary based on your location and selected shipping method.

Domestic Shipping (United States)

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–3 business days
• Overnight Shipping: 1 business day (order must be placed before 12:00 PM PST)

Large & Freight Items Some construction materials and equipment may require freight shipping. Freight orders will be quoted separately and a Pivot-Point Constructions representative will contact you to arrange delivery.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at sherry.m@pivotpointconstructions.com so we can file a claim and arrange a replacement or refund